Please read and accept our new Terms & Conditions

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Terms and Conditions ("Terms")

Last updated: July 25, 2018

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the and website (the "Service") operated by Crewsolution ("us", "we", or "our"). Crewsolution Ltd is a member of the Xclusive Skygroup , all mentioned Terms and Conditions , as well as privacy policies are valid for this group.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.


Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, you grant us the right and licence to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this licence includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.

You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and licence as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.   

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Crewsolution and its licensors. The Service is protected by copyright, trademark, and other laws of both the Isle of Man and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Crewsolution.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Crewsolution.

Crewsolution has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Crewsolution shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Limitation Of Liability

In no event shall Crewsolution, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Crewsolution its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Isle of Man, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Visa services


Crewsolution Ltd. and members of supplier group (following stated as “the company”) accept passports and other documents for proecessing only under these terms and conditions. Any variation of these terms and conditions is only valid if made in writing and signed by a senior member of the company’s management.


The service offered by the company includes services for obtaining a visa at foreign embassies, as well as consulting in all visa matters. The visa products are published on our homepage or can be requested by E-Mail. The visa service will be charged according the actual pricelist. The decision to grant the visa is only in the responsibility of the embassies. The service of the company is provided and has to be paid even if the visa application was rejected by the embassy. The company is committed to the customer, to provide the service in the form of visa procurement and offer delivery via the choosen shipping company.

The company provides information for the needed documents for the visa applicant.

Processing time

The processing time depends on the opening hours of the embassy and their bank holidays. The opening hours of the embassies are usually Monday to Friday. Due to bank holidays, the processing time could be longer. The opening hours of the embassies are valid according their national bank holidays valid in their own country (e.g. Russia, Kazakhstan, etc). The company has closed on the German statutory holidays, this will probably increase the processing time. The processing time starts only, when all needed documents are present in our office and if they are correct. The shipment does not count as processing time. The above points are to be considered in the selection of your processing time and it can not be guaranteed.

Prices and Payment

The official pricing you will find on our website in the online visa / invitation letter order tool.
The invoice is generated immediately after receipt of the documentation via online order.
Payment can be made in advance or by credit card.

Consular fees and rules are often changed without notice. Should such changes occur between the time of the original client request and the time when the visa is obtained, the client is responsible for paying the new charges.
In cases where the client is refused a visa by the relevant consulate, the client is still liable to pay the company's fees and, where applicable, any fee levied by the consulate to consider the application.
The company reserves the right not to return passports and documents until it has received payment in full of both consular fees and its own fees.
The company reserves the right to refuse to accept an order from any particular individual or organisation without giving any reason.

Prices for special services

Reproduction of passport photos     € 30.00
Order of company letter € 30.00
Change of the personal master data   € 30.00
Change of the delivery address   € 30.00
Upon request by filling out visa applications   € 40.00
Reminder€ 50.00
Bounced debit collection€ 75.00


The company makes every effort to obtain visas valid for the destination, purpose, period of time and number of entries requested by the client. However, the company is not responsible for any decision by the relevant authority not to issue the required visa or to issue one different to that requested. The decision on granting visas rests solely with the relevant embassy and the company assumes no liability for the decision. The embassies are not obliged to give any information for their downgrading or refusal. Also as the company is prepaying the visa services during the documents drop off at the embassy, the embasssies is not obliged refund any downgrading or refusal scenario, neither is the company.

The company keeps and maintains a database of information concerning the requirements and costs of obtaining various visas. This information is made available on our website in good faith and every effort is made to keep this information correct and up to date. However, the company cannot accept responsibility or liability for any errors/and or omissions.
The company takes great care when in possession of clients' passports and other documents. But should any such item be lost or damaged then the company's liability is restricted to the direct cost of replacing the relevant item.


The company will arrange the collection/return delivery of clients' passports and documents thru their suppliers. The company cannot be held responsible for any delays, damages or loss and consequential loss arising from delays to, or failures of, any application, caused by any third party postal/courier companies. Therefore, it is the clients responsibility to contact the 3rd Party courier company directly to claim for any loss, damage or consequential loss arising from delay to, or failure of, any application and/or to claim any refund.

Once a contract for immigration services has been fully agreed (including agreement of these terms & conditions) between the company and the client, the company will, other than in exceptional situations, perform the contract to the end. Such exceptional circumstances include a situation where the client is behaving unreasonably or inappropriately or a situation where the relationship between the company and the client has broken down to the point where it is no longer feasible to continue to work together or a situation where the client requires the company to do anything immoral or illegal. It also includes a situation where force majeure operates.
If the company decides to terminate the contract it will inform the client of this, and the reasons for it, in writing.
The company does not guarantee success and only in exceptional circumstances does it offer a conditional fee arrangement (no-win no-fee). Such arrangements will always be made in writing. In all cases the company will employ its best endeavours to provide the client with the best advice and to achieve a successful result in the client’s matter.
The company will normally charge the client a fixed fee for the work agreed. The company will normally require the client to pay fees before work is started on the matter, and will require payment of the fees in full (including any fees payable to the immigration authorities) before any application is submitted to the immigration authorities. If the client does not pay the fees in full before an application is due to be submitted to the immigration authorities, the company reserves the right not to submit the application.
The company may offer the client an hourly rate fees arrangement, which will normally be a rate of 100 € plus VAT per hour. In this situation the company may ask the client to pay fees in advance on account.